This Privacy Policy outlines how Lumen Tree LTD (“Company,” “we,” “our,” “us”) collects, processes, and protects your personal information when you visit our website https://lumentree.com/ and engage with our landscaping services. We are committed to safeguarding your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Identity and Contact Details
Lumen Tree LTD
Registered Address: 1 Room 1607A, Fortune Commercial Building, 362 Sha Tsui Road, Tsuen Wan, Hong Kong
Company Registration Number: 79254757
Director: Sydorenko Nika
Email: LumenTree.ltd@gmail.com
Website: https://lumentree.com/
We act as the data controller for any personal data you provide or that we collect in the course of delivering our landscaping services.
2. Types of Data We Collect
We collect both personal and technical data when you interact with our services or use our website.
Personal Data You Provide:
- Full name, email address, phone number
- Company information (if applicable)
- Details about landscaping services required or requested
- Payment information (if applicable)
Automatically Collected Data:
- IP address and device information
- Browser and operating system details
- Website traffic sources (e.g., referral URLs, search engines)
We also use cookies for functionality and analytics purposes. Please refer to our Cookie Policy for further details.
3. How We Use Your Data
We process your data for the following purposes:
- To provide, maintain, and enhance our landscaping services.
- To communicate with you about our services and respond to inquiries.
- To manage payments, billing, and transactions.
- To monitor website usage and improve our services based on user feedback.
- To comply with legal obligations such as tax and accounting requirements.
With your consent, we may also send marketing communications. You can opt out of these communications at any time.
4. Legal Basis for Data Processing
We process your personal data based on the following legal grounds under Article 6 of the GDPR:
- Consent: We process your data when you provide explicit consent, such as for marketing communications.
- Contractual Necessity: We process data to fulfill our contractual obligations, such as providing landscaping services.
- Legal Obligation: We process data to comply with legal requirements, including those related to tax and accounting laws.
5. How We Protect Your Data
We take the protection of your data seriously and have implemented both technical and organizational measures to safeguard it:
- Data is encrypted during transmission using SSL/TLS.
- Personal data is stored on secure servers located within our region.
- Access to personal data is restricted and subject to access control procedures.
While we make every effort to ensure data security, please note that no online system can guarantee complete protection.
6. Your Rights
As a data subject under the GDPR, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or incomplete data.
- Right to Erasure: You may request the deletion of your data if it is no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: You may request restrictions on how we process your data in specific circumstances.
- Right to Data Portability: You may request your data in a structured, commonly used, and machine-readable format, and transfer it to another data controller.
- Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
To exercise these rights, please contact us at LumenTree.ltd@gmail.com.
7. Sharing Your Data
We do not sell or share your personal data with third parties without your consent, except in the following situations:
- To fulfill our contractual obligations (e.g., with payment processors and service providers).
- To comply with legal obligations.
- For analytics purposes (e.g., using tools like Google Analytics or Meta for advertising).
We ensure that our third-party partners comply with data protection laws and maintain appropriate safeguards.
8. International Data Transfers
Your personal data may be transferred and processed outside the region in which it was originally collected. We will ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses, in compliance with the GDPR.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal obligations. Any updates will be posted on our website, and the “Effective Date” will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we process your data.
10. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Lumen Tree LTD
Registered Address: 1 Room 1607A, Fortune Commercial Building, 362 Sha Tsui Road, Tsuen Wan, Hong Kong
Email: LumenTree.ltd@gmail.com