Return and Payment Policy

1. Payment Terms

All payments must be made in advance unless otherwise agreed upon in writing.

Accepted payment methods include:

• Bank transfers
• PayPal
• Stripe, and other secure online payment systems

Invoices will be issued electronically upon receipt of payment. Payments for landscaping services are due before the commencement of any work, unless specifically stated otherwise in the agreement.

2. Service Delivery

The services provided by Lumen Tree LTD are related to landscaping, including design, consultation, installation, and maintenance services. These services are considered complete once the final deliverables or project documentation have been provided to the client. For ongoing landscaping projects, updates and stages of work may be delivered incrementally for feedback and approval.

3. Cancellation Policy

Clients may cancel a landscaping project or consultation before the service begins by submitting a written request to LumenTree.ltd@gmail.com. Once work has commenced or a consultation has been provided, cancellations may result in partial refunds, depending on the progress made at the time of cancellation. Cancellation requests submitted after the initial consultation or draft have been delivered are generally non-refundable, unless there are exceptional circumstances, which will be assessed on a case-by-case basis.

4. Refund Policy

Due to the customized nature of landscaping services, refunds are limited once work has begun. However, refunds may be issued under the following conditions:

• The service has not yet started.
• The client mistakenly selected the wrong service package, and no work has been performed.
• Technical issues prevented the completion of the service.

Refunds will not be granted for:

• Services that have been completed and delivered.
• Work already performed, either partially or fully.
• Delays caused by the client’s failure to communicate or provide necessary information.

Any approved refunds will be processed within 10 business days via the original payment method.

5. Consumer Rights

In accordance with consumer protection laws, clients within the European Union have a 14-day right to cancel under the Directive 2011/83/EU. By engaging with our services, you acknowledge that this right expires once work has commenced or digital materials have been delivered.

6. Business-to-Business (B2B) Transactions

For corporate or business clients, payment and refund terms are governed by individual contracts or invoices. Refunds, credits, or compensation for B2B landscaping projects will be evaluated on a case-by-case basis and must be confirmed in writing by both parties.

Invoices and accounting records will be stored securely for a minimum of 7 years to comply with tax and legal obligations.

7. Taxes and Fees

All prices quoted are exclusive of applicable taxes, unless otherwise stated. Clients in the European Union are responsible for paying any local VAT or tax obligations associated with cross-border services. Invoices will reflect accurate tax details based on the client’s billing country and VAT regulations.

8. Dispute Resolution

If there is an error or dispute regarding payment or services provided, clients are encouraged to contact us at LumenTree.ltd@gmail.com before initiating a chargeback or external dispute resolution process. We aim to resolve payment-related issues within 10 business days.

Unfounded or fraudulent chargebacks may result in service suspension and the potential legal recovery of outstanding amounts, including administrative fees.

9. Fraud Prevention

To ensure the integrity of transactions, we utilize secure payment systems and anti-fraud tools. Suspicious or unauthorized payments may be held temporarily for verification or declined. Any confirmed fraudulent actions will be reported to the relevant authorities.

10. Changes to This Policy

This Return and Payment Policy may be updated periodically to reflect changes in our services, technology, or legal requirements. All updates will be posted on https://lumentree.com/ with the updated “Effective Date.” Continued use of our services after changes have been posted will constitute acceptance of the revised policy.

11. Contact Information

For any inquiries related to billing, payments, or refunds, please contact us at:

Lumen Tree LTD
Registered Address: 1 Room 1607A, Fortune Commercial Building, 362 Sha Tsui Road, Tsuen Wan, Hong Kong
Email: LumenTree.ltd@gmail.com